The team is responsible for delivering high-quality financial data and client data services for MSCI's Private Capital Solutions clients. The team manages client data queries, financial data extraction and validation workflows, and the delivery of accurate, timely data outputs to internal and external stakeholders. The team partners closely with Data Operations, Product, Engineering, and Client Service to ensure that data processes - including AI-assisted extraction and validation - are accurate and aligned with client needs. The team oversees data quality governance and continuous improvement of financial data workflows.

Key Responsibilities

• Lead and oversee daily financial data processing operations for Private Capital Solutions clients, including client data query resolution, data extraction workflows, and end-to-end data delivery, ensuring SLA adherence and operational quality.
• Serve as the primary escalation point for complex or high-priority PCS client data queries, applying analytical judgment to resolve issues and ensure timely, accurate responses.
• Leverage AI-based data extraction and validation tools, applying analytical judgment to assess outputs, resolve issues, and ensure data accuracy. Own exception management, including root-cause analysis and resolution of systemic data quality issues.
• Establish and maintain quality benchmarks for AI-assisted data outputs, ensuring they meet accuracy, transparency, and auditability standards.
• Develop and maintain operational controls and monitoring frameworks for financial data workflows, proactively identifying data quality degradation and process inefficiencies.
• Ensure compliance with data standards, auditability, and operational controls as data processes evolve.
• Act as a senior liaison to Technology, Product, Data Operations, and Client Service teams, collaborating to improve data pipelines, resolve client issues, and deliver enhancements.
• Translate operational insights and client feedback into actionable recommendations to improve financial data services and processing efficiency.
• Mentor and guide Analyst and Associate-level team members, providing technical coaching, reviewing outputs, and supporting onboarding of new staff.
• Identify, scope, and lead process improvement initiatives, including automation of manual workflows and reduction of exception rates in financial data processing.
• Produce reporting and analytics on financial data processing performance, operational KPIs, and SLA compliance for senior stakeholders.
• Serve as a subject matter expert on private capital financial data, client data workflows, and AI-assisted data validation methodologies within the team and across the organization.

Required Skills and Qualifications

• Bachelor's degree in finance, accounting, economics, data science, or a related field.
• Minimum of 6 years of progressive experience in financial data operations, data management, client data services, or a related financial services role.
• Demonstrated expertise in leveraging AI-based data extraction and validation tools, including the ability to assess outputs, resolve issues, and ensure data accuracy.
• Strong analytical and problem-solving skills with a track record of leading exception resolution, driving process improvements, and making high-judgment decisions in ambiguous situations.
• Proven ability to lead cross-functional workstreams and manage stakeholder relationships across technology, product, and client-facing teams.
• Excellent written and verbal communication skills, including the ability to present complex financial data topics clearly to non-technical audiences.
• High attention to detail and a disciplined approach to data accuracy, auditability, and quality assurance in financial data processing and AI-assisted workflows.
• Knowledge of private capital data, fund administration, or other investment operations datasets.
• Experience with financial data pipeline tooling, workflow orchestration platforms, or cloud-based data environments.
• Prior experience mentoring or managing junior team members in a financial data operations or analytical setting.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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