Employee Life Cycle Management 

• Act as a first point of contact for employee HR queries, providing clear, professional, and timely response and liaising closely with HR Business Partners on a daily basis. 

• Support and process employee lifecycle changes such as new hires, transfers, job changes, promotions, and terminations ensuring accuracy and compliance with local requirements. 

• Prepare, issue, and track employee-related documentation, including reference letters, visa invitation letters, employment confirmations, and short-term work permit letters. 

• Administer employee benefits and HR policies in coordination with HR Partners and external vendors, ensuring consistent application and clear employee communication. 

• Coordinate immigration-related processes, including work permit applications, extensions, and deregistrations, in line with local regulations. 

• Calculate and administer time-off entitlements in line with local labor regulations and internal policies. 

• Coordinate benefits enrollment activities for new hires and annual enrolment cycles. 

• Ensure timely and accurate sharing of employee information with Payroll teams for salary payments and statutory processing. 

• Support exit management and offboarding administration, ensuring all steps are completed accurately and on time. 

• Support invoice management and requisition creation related to HR vendors and services. 

• Proactively identify recurring employee questions, process gaps, or operational risks and raise them with HR Business Partners. 

HR Systems & General Administration 

• Maintain accurate, up-to-date employee data in HR systems such as Workday and iCIMS, ensuring data integrity and compliance, and timely resolution of discrepancies. 

• Monitor and manage the HR case management tool, responding to employee inquiries in line with service-level expectations and escalating complex or sensitive matters as needed. 

• Ensure adherence to internal HR processes, service-level agreements, and data privacy requirements. 

• Support internal and external audits by providing accurate documentation and data as required. 

Projects, Reporting & Continuous Improvement 

• Provide operational support for annual and ad hoc HR projects. 

• Prepare and maintain HR reports, metrics, and operational trackers for stakeholders. 

• Assist with process documentation, process mapping, and the maintenance of standard operating procedures (SOPs). 

• Identify opportunities to improve HR operational efficiency, data accuracy, and employee experience, and proactively suggest improvements. 

• Experience in Human Resources Operations/Administration in a matrix, international organization 

• Familiarity with HR systems and technologies, experience in process documentation and process mapping is preferred 

• Knowledge or practical experience with Hungarian and/or other European employment laws and regulations is a great advantage, with a willingness to deepen expertise in this area 

• Experience working in a HR shared services setup is preferred 

• Bachelor’s or Master’s degree in any field 

• Fluent English; Hungarian language fluency is required; any other European language is a plus 

• Excellent written and verbal communication skills, with the ability to explain HR processes and policies clearly and professionally 

• Strong interpersonal skills; approachable, credible, and able to adopt a flexible approach 

• Strong time management skills with proven ability to handle multiple tasks and projects with strong attention to detail 

• Proactive, solution-oriented mindset with a strong sense of ownership and follow-through 

• Highly motivated self-starter with the ability to work individually or within a team 

• Skilled in using Microsoft Office applications including Word, Excel and PowerPoint 

• Stakeholder relationship management experience with a proven record of accomplishment and experience 

• Experience in the financial service industry is a plus