• Design and Implementation: Manage the design and installation of workplace solutions such as office (O365), Remote connectivity, VPN, Autopilot system Build, meeting room Setup, and smart office technologies, Teams/Zoom, Intune and modern desktop management
• Technical Expertise: Act as a subject matter expert for workplace technologies, including Azure portal, Intune, & Windows 11 platform
• Collaboration: Work closely with internal teams and external vendors to build / run office Infra with custom integration solutions and ensure consistency across all office locations.
• Troubleshooting: Identify and resolve issues within SLA and coordinate solutions with relevant departments and vendors.
• Innovation: Research and implement new products and enhancements to improve workplace efficiency and user experience.
• Support: Provide technical support to end-users and assist with the deployment of large-scale software or hardware solutions. Also required to work with users when on site, and to also support them remotely when they are working from home

• Design and Implementation: Manage the design and installation of workplace solutions such as office (O365), Remote connectivity, VPN, Autopilot system Build, meeting room Setup, and smart office technologies, Teams/Zoom, Intune and modern desktop management
• Technical Expertise: Act as a subject matter expert for workplace technologies, including Azure portal, Intune, & Windows 11 platform
• Collaboration: Work closely with internal teams and external vendors to build / run office Infra with custom integration solutions and ensure consistency across all office locations.
• Troubleshooting: Identify and resolve issues within SLA and coordinate solutions with relevant departments and vendors.
• Innovation: Research and implement new products and enhancements to improve workplace efficiency and user experience.
• Support: Provide technical support to end-users and assist with the deployment of large-scale software or hardware solutions. Also required to work with users when on site, and to also support them remotely when they are working from home
• Access provision, troubleshooting and resolving daily issues reported by users.
• Provide Level 2 technical support for Windows platform.
• Provide technical support for applications on Windows and Linux based systems.
• Provide technical support for Network and phone.
• Coordinate with infrastructure, Application management and other global teams for issues which require escalation.
• Should have exposure handling escalations and complex issues.

• Technical Skills: Proficiency in process design, knowledge of ServiceNow and experience with A/V technologies.
• Have at least 7-8 years relevant experience in IT.
• Preferable ITIL certified.
• Good knowledge of Incident and Problem Management.
• Problem-Solving: Strong troubleshooting skills and the ability to develop and maintain system configurations.
• Communication: Excellent communication skills to liaise with various stakeholders and provide user support.
• Project Management: Ability to take part in various projects and coordinate deployments across multiple locations.
• Self-Motivated: Highly organized and customer-service oriented.
• Innovative: Technical creativity to identify and implement new solutions.
• Team Player: Ability to influence and work effectively with team members.
• Qualification: A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience.
• Certification: Microsoft or Industry certification and financial industry experience a plus

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com