The MSCI Global Service team is composed of experienced financial professionals that provide support to our institutional clients around the world.
Currently, the team is present in the following locations: San Francisco, New York, Chicago, London, Budapest, Mumbai, Shanghai, Monterrey, Beijing, Tokyo and Manila.
Team members are responsible for directly solving a wide variety of methodology, usage, interpretational and technical inquiries on MSCI's benchmark equity indexes.

The successful candidate will be part of a global team catering to Clients in the global field of institutional finance and investment with inquiries related to MSCI's equity benchmark/index business which include but not limited to (a) data extraction of information at index and constituent levels, (b) providing details on equity index compositions, and (c) access/permissioning of data and client support sites. 

The successful candidate will also be responsible in (a) ensuring that complex queries are routed to the appropriate global teams within specified SLA whilst keeping Clients updated on the status of the query in a timely fashion, (b) completing proactive outreach campaigns to gather/communicate useful information from our Client base and (c) collaborating with other Client Service teams globally to help address ad hoc requests from global Sales teams.

Your skills and experience that will help you excel

• Excellent English Communication Skills. A must.
• Financial industry knowledge.

Desired Skills include:

• Multitasking
• Negotiation
• Problem Solving
• Inventive
• Desired Experience
• Undergraduate degree with proven interest in Finance, with a GPA of 90 /100
• Studies abroad or previous work experience is strongly desired.

Desired Qualifications

• A self-starter and highly motivated individual, with the ability to work individually and within a team.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Ability to work efficiently with diverse cultures on a global team.
• Understanding of international financial institutions and global financial markets.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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