As part of the Client Service organization, the Vendor Team plays a critical role in managing and strengthening relationships with key external data providers. This role ensures high-quality service delivery and operational excellence across vendor-related activities in the Americas region:

1. Take ownership of escalated vendor inquiries during U.S. market hours, ensuring critical global cases are resolved within regional timeframes.

2. Maintain ownership of vendor-related cases based in the Americas, ensuring efficient resolution through collaboration with global vendor teams and client service desks to uphold service-level standards.

3. Collect vendor feedback on new products to assess readiness and estimated processing time, providing insights that support realistic go-to-market planning.

4. Facilitate regular engagements with key vendors to address ongoing issues, monitor client query trends, and share product updates, fostering transparency and long-term partnerships.

• Act as a consultant in all vendor-related queries from internal teams: coverage, index production, PDM, etc.
• Maintain daily oversight of Bloomberg ticker creation for both custom and standard indexes, ensuring accurate representation and accessibility across Bloomberg platforms.
• Lead coordination with strategic vendor partners to ensure the timely and accurate launch of new products and ETPs, minimizing time to market and enhancing brand visibility across key distribution channels.
• Maintain daily oversight of Bloomberg ticker creation for both custom and standard indexes, ensuring accurate representation and accessibility across platforms.
• Gain insight into new projects, enhancements, or limitations from the vendors.
• Document vendor team processes in an effort to standardize them as much as possible to avoid the knowledge loss when turn over occur.

• Project coordination

• Cross-functional collaboration

• Strong communication skills (both written and verbal)

• Analytical thinking & problem-solving

• Attention to detail

• Organizational skills

• Proactive mindset (anticipating issues or enhancements)

• Stakeholder management

• Adaptability and knowledge retention

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com