MSCI Inc. is seeking to expand its Sustainability & Climate Client Service team. MSCI Sustainability Research is a leading provider of Sustainability and Climate research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for the Sustainability & Climate business. They should have proven abilities to develop strong working relationships with external clients learn MSCI Sustainability Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, client service specialists must learn about Sustainability & Climate products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Also specialists must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management.

• First point of contact for queries directed to client services by phone, email or online case management system.
• Focus on Climate-related queries and requests, provide explanations and resolutions to client's use case and question on Climate data
• Conduct calls with clients (product and platform training, relationship planning and review, analyst meetings)
• Act as liaison between client and internal MSCI Sustainability & Climate Research teams for key client initiatives

• At least 3 years of work experience in Climate or Sustainability (Client Service function would be preferred)
• Bachelor’s degree required, MBA or Master’s Degree preferred
• Strong knowledge of Climate Investing, Environment Science, Finance preferred
• Strong interest in how Sustainability & Climate factors impact the investment process
• Must be attentive to detail with a willingness to learn and grow per the business goals
• Must have an appreciation for diverse cultural norms and styles
• Prior knowledge of MSCI products and experience of a client facing role (preferred)
• A self-starter and highly motivated, ability to work individually and within a team

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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