The Sales Technology Team at MSCI plays a critical role enabling internal teams to manage and execute business processes across the Opportunity to Order value chain (Opportunity pipeline management and Contract Lifecycle Management) as well as Order to Cash processes (integrations with ERP). Salesforce @ MSCI is the strategic platform used by Sales, Client Service, Sales Operations, Marketing, Product Management, Finance, and other business units to achieve their business objectives.  

We are seeking a Salesforce Professional with a strong focus on platform operations and technical support to join our team. This role will primarily focus on troubleshooting existing Salesforce applications, resolving technical issues, maintaining system stability, and providing expert support to our internal users, with opportunities to be involved in new development projects as well. You will be part of Platform Operations Team and will be responsible to understand the issues and concerns raised by Business, and to deep dive into investigations to come up with efficient solutions. Success in this position requires one to be a self-starter, a curious learner, and a good collaborator and communicator (both in written and verbal skills).     

RESPONSIBLITIES: 

• Diagnose and resolve complex technical issues related to Salesforce customizations, integrations, data integrity, and system performance.

• Provide timely and accurate support to end-users on Salesforce functionalities, resolving queries and addressing technical challenges.
• Analyze existing Apex code, identify issues, and implement bug fixes to ensure system stability and functionality.

• Work closely with other technical teams, including system administrators, business analysts, and project managers to identify and address technical challenges.
• Develop, test, and deploy custom solutions using Apex, Aura, Lightning Web Components, Flows, and other Salesforce technologies. 

• Support Salesforce integration with external systems using REST, SOAP, and other APIs (Application Programming Interfaces). 

• Monitor Salesforce system health, identify potential issues, and implement preventative measures to mitigate risks, manage releases updates initiated by Salesforce.
• Continuous learning of new technical and product capabilities from Salesforce, inclusive of keeping apprised of updates in each release as well as industry best practices with web development. 

DESIRED SKILLS: 

• In-depth understanding of Sales and Service cloud, with a deep understanding of the Salesforce platform architecture and capabilities.  Pardot expertise would be a plus.

• Excellent communication and interpersonal skills, with the ability to work effectively in a diverse global cross-functional team across different levels and functions. 

• Strong analytical and problem-solving skills to diagnose complex technical issues quickly and efficiently, with a keen attention to detail and quality. 
• High sense of responsibility and ownership.  

• Excellent time management skills and ability to prioritize multiple in-progress tasks while keeping all tasks on track for Platform Operations Team.

EXPERIENCE & QUALIFICATIONS: 

• 5+ years of experience as a Salesforce developer with a strong focus on platform operations and technical support, preferably with certifications in Administrator, Platform Developer I and II. 

• Proven track record of effectively maintaining and troubleshooting custom Salesforce applications in a production environment.
• Expert in configuring and customizing Salesforce to meet business requirements using capabilities such as Lightning Design System, Apex, Aura, Lightning Web Components, Flows, Page Layouts, Triggers, Validation Rules, Workflows, REST / SOAP APIs, and other Salesforce features. 

• Proficient in Salesforce development tools, including Salesforce CLI (DX IDE), migration tools, SOSL, SOQL, web services, app builder. 

• Experience with Agile development and project issue tracking tools such as JIRA is a plus. 
• Experience or knowledge of Java and Spring Boot is a plus

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com