This is an exciting opportunity to join us as a Technical Client Services Consultant in MSCI Tokyo office. You would be covering all business lines in MSCI including Index, Analytics, ESG & Climate, Real Asset etc. Team members are responsible for responding to a wide variety of technical questions on our line of products and services for our institutional clients in Japan. The team members work closely with sales and consultants to develop and maintain client relationships, on-site client support will be needed if required.

• Provide presales support to local coverage teams
• Demonstrate key features of the product to prospects and clients
• Provide onsite and remote technical support to clients
• Manage incidents and client communication
• Assist clients in technical migrations, optimizations and API usage
• Work with Product teams to feedback on client sentiment and usage of products
• Work cross functionally to assure high quality client experiences in servicing

• 5+ years of work experience in relevant industry, i.e. asset management, financial services and/or fintech space
• Strong technical skills across Scripting, Databases, Operating systems - Java or Python proficiency is essential 
• Ability to debug and problem solve
• Native in both Japanese and English communication
• Outstanding client facing and client management skills

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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