We are currently seeking an experienced Analytics Client Service Manager to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service team works closely with Sales, Consultants and other internal teams to develop and maintain client relationships.

1. Team Leadership and Management
• Recruit, train, and mentor team members to ensure they have the necessary skills and knowledge.
• Set clear performance goals and conduct regular performance reviews.
• Foster a collaborative and positive work environment.
2. Client Relationship Management
• Build and maintain strong relationships with clients to understand their needs and expectations.
• Act as the primary point of contact for escalated client issues and ensure timely resolution.
• Communicate effectively with clients to provide updates, gather feedback, and ensure satisfaction.
3. Service Delivery and Support
• Oversee the delivery of analytics support services, ensuring high quality and timely responses.
• Develop and implement standard operating procedures for client support.
• Monitor and analyze service metrics to identify areas for improvement.
4. Product Knowledge and Training
• Ensure the team is well-versed in the analytics products and can provide expert guidance to clients.
• Organize training sessions and continuous learning opportunities for the team.
• Stay updated on product updates and industry trends to provide relevant support.
5. Reporting and Feedback
• Generate regular reports on team performance, client satisfaction, and service metrics.
• Provide regular feedback based on client interactions and experiences.
• Present insights and recommendations to senior management for service improvements.
6. Strategic Planning and Improvement
• Develop and execute strategic plans to enhance client service operations.
• Identify opportunities for process improvements and implement changes.
• Align team goals with overall company objectives and client needs.

• Excellent English written and oral communication skills; ability to articulate complex concepts and proposals to senior management.
• Strong Presentation and report writing skills
• Execution – well organized and ability to keep a track of team performance using reports, dashboards, etc.
• Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel
• Experience in handling escalations and resolving complex issues.
• People management skills- Experience in managing a large team and overseeing service delivery operations.
• 12+ years of work experience; previous experience in client service role; preferably in analytics.
• A numerate Bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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