This position will support ESG Issuer Communications team, which is the primary point of contact for all issuers under MSCI ESG coverage. This role will involve engaging with issuers to facilitate them in understanding MSCI ESG assessment of their company, addressing their questions around the same, manage and provide oversight of all operations associated with incorporating the issuer feedback by our analyst teams across the MSCI ESG Product suite, and will also be responsible in organizing calls to assist to walk them through our  processes and methodologies.

We are seeking a highly organized individual that thrives in a fast-paced environment, who is well-versed in ESG concepts and analysis, and also has strong communications skills and is comfortable interacting with a wide array of external and internal stakeholders.

• Manage and oversee all data verification processes across the MSCI ESG product suite, including processing and distributing feedback received from issuers to ESG analyst teams.
• Allocation of queries to the team, respond to daily inquiries from issuers about MSCI ESG processes and reports.
• Assist senior team members on complex queries.
• Organize calls with issuers to walk them through our methodology, address their questions on our assessment, and if required, invite analyst teams for in-depth discussion.
• Own ad-hoc projects and proactive outreaches based on new requirements from the product and ESG teams.
• Keep abreast of dynamic changes in our products and processes.
• Creation and maintenance of standard operating procedures and workflows.
• Contribute towards enhancement of online portal for issuers.
• Work cross-functionally with various internal teams gather statistics and find efficiencies in our processes.
• Contribute to library of issuer resource documents.
• Work with tech team on fixing issues related to internal and external platforms

• Degree in Business Administration / Finance/ Sustainability/ Environment
• 1-3 years’ experience in Client Service/ ESG/ Sustainability role.
• Experience in ESG analysis or sustainability will be preferred.
• Ability to learn complex concepts/processes quickly
• Project management skills – defining of scope, resources and time lines, and managing to deliverables
• Strong communication skills; can communicate with professionalism and diplomacy and tact
• Exceptional organizational skills, with ability to work on multiple tasks
• Ability to work in a global, cross-functional team; a strong team player
• Strong computer skills with office applications, especially Microsoft Excel.
• Demonstrated analytical skills with strong attention to detail
• Demonstrated ownership over his/her work and/or assigned subject

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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